Shipping and delivery FAQ's
Holiday dates and delivery for Christmas
We're taking a short break over the holidays. The website will stay open so you can order as usual through the holidays but shipping may be delayed (check the dates below).
Last day to order...
For shipping in 2024:
Order by 7pm Sun 22nd Dec (orders ship Mon 23rd)
For standard delivery by Christmas:
Order by 7pm Wed 18th Dec (orders ship Thurs 19th)
For rural or remote delivery by Christmas:
Order by 7pm Tues 17th Dec (orders ship Wed 18th)
First day shipping starts for 2025: Thurs Jan 9th
Please allow an extra day or two when we open again in 2025 to catch up. It may take more than one day to get all holiday orders out the door.
Shipping rates
Delivery available within New Zealand only. Standard rates below (rates for overweight / oversize orders and plants follow further down).
Auckland
Free shipping for orders $99+
For orders under $99:
Standard (permission to leave): $5
Standard + signature required: $7
Rural (permission to leave): $9
Waiheke (permission to leave): $9
Rest of the North Island + the South Island
Free shipping for orders $99+
For orders under $99:
Standard (permission to leave): $8
Standard + signature required: $10
Rural (permission to leave): $12
Stewart Island is overweight/oversize rates (below)
*Free shipping excludes oversize or overweight orders. I'll always try to pack well to get you standard rates even for large volume or heavy orders, but when it isn't possible I'll get in touch. Oversize / overweight rates follow below.
Shipping days and times
Sunday to Thursday: Order by 7pm Monday to Thursday night, or by 4pm Sunday, and your order will ship the next morning.
Friday, Saturday & Sunday: Friday morning orders up to 10am normally leave Friday afternoon (when I can), otherwise orders from Friday to 4pm Sunday usually leave Monday morning (or the next working day if Monday's a public holiday).
Types of shipping
Permission to leave means your local courier will leave your parcel without getting a signature.
Signature required adds $2 and gives you peace-of-mind that your parcel won't be left unless someone's there to sign for it. Although we still may be able to help, both the couriers and Love That Leaf are not liable for stolen, damaged, missing or lost items after they have been delivered unless you choose signature required. Couriers do not provide signature required for rural delivery.
Delivery times
Normal delivery is 1 to 3 working days after your order leaves. Add 1 to 2 days extra for rural or remote regions. Keep in mind public holidays and events like weather extremes can cause delays.
Where we deliver to
To any physical delivery address in New Zealand. Delivery is not available outside of New Zealand.
Courier companies
I use NZ Post, Post Haste & Aramex. I also offer the option of choosing your courier company at no extra charge*
Standard orders normally ship with Post Haste or Aramex, rural is normally NZ Post but *unless there's a big cost difference, there's normally no extra cost to pick who you want me to use (if there is a big cost difference I'll let you know before incurring any extra charges to check you're okay with the cost).
To request a particular courier company:
In checkout, look for the COURIER REQUESTS box where you enter your address. Add any requests there for which of those 3 companies you want me to use. Or just email me after you order, before your order ships.
Shipping rates for overweight / oversize orders
Overweight / oversize shipping rates apply for heavy orders, or very large boxes. Normally when your order is over 10 litres of combined products (such as potting mix), but can also happen when you have a lot of large yet light items like large quantities of pots, or small yet heavy items such as Pon.
The overweight / oversize shipping rate is normally the same shipping rate listed above per 10 litres of potting mix (or for Pon per 4 litres due to weight) but I won't incur any extra costs without getting your okay first.
Note free shipping doesn't cover overweight / oversize orders but it will be discounted. If your order is large or heavy you only pay the overweight shipping rate/s. You don't pay the standard shipping rate (that's free).
If your order is overweight, I'll get in touch and email you a link to pay the extra, if you prefer, you can reduce your order to avoid paying anything extra for shipping, and I'll send everything else and refund the items removed.
What if I ordered both plants and hardware?
Orders without plants ship the same or next working day, and your plant will ship the following Monday or Tuesday. If we can, we'll ship everything together, and discount your shipping, since it saves an extra parcel. If we can do that you'll get a refund for the discounted shipping after you order.
Shipping rates for plants
Auckland is $8 for standard and $12 for rural delivery per plant. The rest of the country is $12 for standard and $15 for rural delivery per plant.
Shipping rates for fragile products
Fragile rates - for items like handmade pottery - start from $10 but can vary depending on product type, size and region. Add to cart and the website will calculate fragile shipping for you once you've entered your address, before you pay.
Do you offer click and collect?
For now, I'm online only, but hoping to offer our Auckland customers click and collect soon.
My parcel says it's delivered, but I can't find it!
Oh no. Things do go wrong sometimes. Before you panic, first ask your neighbours, look in your letterbox, and have a really good look around your property in case the driver left it somewhere out of sight.
The next step is to call your local courier depot as soon as possible. They can usually call the driver while you wait and ask if they recall where they left it. If you have no luck, please let me know and I'll see what I can do to help also.
Keep in mind if you didn't choose signature required, that gives the driver permission to leave your parcel if you're not home. But in case they delivered to the wrong address, still let us know so we can ask for a photo or the driver's vehicle GPS location on a map.
If you let us know right away the driver will likely remember where it was left. Please don't wait to contact me or the courier company!
Where are you based?
Love That Leaf is based on Auckland's North Shore in New Zealand.