FAQ's

Shipping and delivery questions  

Shipping and delivery questions answered here >

 

What payment options do you offer?

Visa, Mastercard, Afterpay, ZIP and bank transfer.

 

Do you offer click and collect?

For now, Love That Leaf is online only, but hoping to offer our Auckland customers click and collect soon. 

I just missed out on a sale, can I get it anyway?

After a sales has ended, no sorry, however if you ordered within 48 hours before a sale or offer started, please get in touch. If it's a free gift and I have any spare I will add them to your order (provided your order has not been packed yet). Or if a product you just ordered went on special within 48 hours of placing you order, and your order would have qualified, please do get in touch. I will honour the offer, and refund the difference. 

 

Where are you based?

Love That Leaf is based on Auckland's North Shore in New Zealand. 

Where do you ship to?

Anywhere in New Zealand. I do not currently ship overseas.

 

Who owns Love That Leaf?

Me! My name's Anna. Love That Leaf is a small, local, family business. You can find out more about my plant story here >

 

Help! I bought a product from you and it's got a fault 

Sorry to hear that. I stand by what I sell and have a returns policy to help put things right. Check the returns policy here, and let me know right away as soon as you discover anything wrong. I'll look after you and get it sorted asap, which could be a repair, or a replacement if a repair isn't possible, or a refund is both repair and replacement aren't possible, but that does depend on what's wrong and why. 

  

Can I cancel my order?

Yes, as long as your order hasn't left yet, you can cancel your order for a refund. Please let me know asap if you've changed your mind. Keep in mind I am charged non-refundable fees by the bank and payment platforms, so I can refund you everything except their fees (which I don't get refunded either). The fee varies depending on the payment method you chose, but is usually round 3%. For example, a refund on a $50 order would be around $48.50.

 

My question's not answered here

Check the Shipping and Delivery FAQ's or the Returns, Rights and Warranties page for more answers, or get in touch and I'll help - Anna :)